Hyatt Place Park City

We had a fantastic experience staying at this hotel. If you’re looking to stay in a hotel, and you are in Salt Lake City downtown, don’t hesitate and come to Park city. It is not that far away and it is much more prestige than the hotels that are offered in downtown. Everything in the Hyatt hotel was clean, the shampoo and conditioner and shower gel were top-of-the-line, we had a beautiful room overlooking the mountains, the parking lot is conveniently next to the buildings. Breakfast was delicious ! there were eggs, sausages, waffles, fruit, oatmeal, cereal, cream cheese, Starbucks, coffee, and tea. The decor is super cozy yet very modern. The staff was experienced and so welcoming. When we first arrived at night … we were offered a marshmallow kit, which was a beautiful and sweet touch , thanks to Lora and the staff!!! in a nutshell one of the best places we ever stayed at ! thank you Hyatt hotel Park city 🫶👏👏

Rooms are fine, but the hotel is very understaffed. During a busy holiday week only 2 people are running the front desk, sharing the task of running the bar, “restaurant”, and answering the phone. The staff are lovely, but spread thin. The shuttle is a disaster- one small van to take people to the ski mountain and back. Morning shuttles get booked up days in advance. Unclear pick up times. You have to call the front desk to call the driver to find out where it is and half the time the times are not accurate. I understand that the shuttle is a courtesy, but you can’t give guests wrong information and have people stranded in the cold, expecting a service.

Front desk was clueless on how to checkin guests due to a power outage. After waiting over an hour, and not even offered a glass of water, someone came up with a master key and let us in a dark room. Never did I get a phone call or message about getting a key. Next morning I inquired about a key and the front desk didn’t have any idea what happened the night before but was given a key. After being gone all day I returned to my uncleaned, completely not touched room. I complained to the front desk and told them I’m completely unsatisfied and will be checking out early. I was told “we don’t give refunds “. I sent an email to the assistant manager when I returned home and again “no response “. Really thought the Hyatt corporation is better than that.

Front desk was clueless on how to checkin guests due to a power outage. After waiting over an hour, and not even offered a glass of water, someone came up with a master key and let us in a dark room. Never did I get a phone call or message about getting a key. Next morning I inquired about a key and the front desk didn’t have any idea what happened the night before but was given a key. After being gone all day I returned to my uncleaned, completely not touched room. I complained to the front desk and told them I’m completely unsatisfied and will be checking out early. I was told “we don’t give refunds “. I sent an email to the assistant manager when I returned home and again “no response “. Really thought the Hyatt corporation is better than that.

We had a fantastic experience staying at this hotel. If you’re looking to stay in a hotel, and you are in Salt Lake City downtown, don’t hesitate and come to Park city. It is not that far away and it is much more prestige than the hotels that are offered in downtown. Everything in the Hyatt hotel was clean, the shampoo and conditioner and shower gel were top-of-the-line, we had a beautiful room overlooking the mountains, the parking lot is conveniently next to the buildings. Breakfast was delicious ! there were eggs, sausages, waffles, fruit, oatmeal, cereal, cream cheese, Starbucks, coffee, and tea. The decor is super cozy yet very modern. The staff was experienced and so welcoming. When we first arrived at night … we were offered a marshmallow kit, which was a beautiful and sweet touch , thanks to Lora and the staff!!! in a nutshell one of the best places we ever stayed at ! thank you Hyatt hotel Park city 🫶👏👏